| (814) 266-4151 1022 Scalp Avenue Johnstown, PA 15904 |
| Copyright © 2016 Mr. Muffler, Inc. |
| FREQUENTLY ASKED QUESTIONS |
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Q. DO I NEED TO MAKE AN APPOINTMENT?
A. Although appointments are not required, we strongly recommend making
one, even if you would just like your vehicle looked at for an estimate. Particularly
in the summer and around holidays, our schedule fills up very quickly, and we
would hate to inconvenience you by being unable to take care of you when you
arrive because our schedule is already full. With a quick phone call, you can
ensure that we will be prepared for you when you arrive so that your vehicle is
attended to in a timely manner.
Q. ALTHOUGH YOUR BUSINESS IS "MR. MUFFLER", DO YOU WORK ON MORE
THAN JUST EXHAUST SYSTEMS?
A. YES! Mr. Muffler offers a comprehensive set of services to take care of all
of your automotive needs. See the "Services" section of our website for a
complete list of the automotive repair services that we offer.
Q. WHY IS MR. MUFFLER A BETTER CHOICE THAN OTHER SHOPS?
A. First, Mr. Muffler has a reputation for honesty and quality service. Through
our more than 30 years of experience, you can feel comfortable that you will be
trusting your vehicle to experienced professionals with an outstanding reputation.
Second, Mr. Muffler is conveniently sized to provide you with the down-to-earth
customer service, familiarity, and friendliness of a small repair shop, while offering
you all of the advanced automotive services provided by large corporate
automotive repair centers. Finally, Mr. Muffler is locally owned and operated by
life-long Johnstown residents, so you can rest assured that you are supporting a
local company rather than a corporate service center.
Q. WHAT INFORMATION WILL BE INCLUDED ON MY INVOICE?
A. Your invoice will include your name, customer ID, contact information,
complete vehicle information (year, make, model, license, VIN, mileage, etc.), the
date and time that the invoice was run, the invoice number, the name of the
salesperson, an itemized list of all services performed with parts and labor costs,
any service notes, and payment information. With this information, you can keep
accurate records of exactly what services were performed to your vehicle.
Q. CAN I GET A WRITTEN ESTIMATE BEFORE ANY REPAIRS ARE MADE?
A. Yes. Mr. Muffler's policy is to inspect the vehicle to determine exactly what
needs to be done in order to perform the service requested, install a particular
product, or to repair a certain problem. Once the situation is assessed and we
have determined the work that needs to be done, we will contact you with the
estimate total to receive verbal permission to perform the requested service or
repairs. If a written estimate is required, please give us prior notice, and
understand that the process of exchanging a written estimate may cause delays in
the process and the service may not be performed as quickly as if only a verbal
confirmation was required. Also, remember that estimates, written or verbal, are
simply estimates of the total cost to perform the desired service or repair, and that
varying labor times or supplies used may increase or decrease the cost slightly
from the quoted estimate (you will be contacted before we proceed further if a
situation is encountered that will increase the cost significantly from the quoted
estimate).
A. Although appointments are not required, we strongly recommend making
one, even if you would just like your vehicle looked at for an estimate. Particularly
in the summer and around holidays, our schedule fills up very quickly, and we
would hate to inconvenience you by being unable to take care of you when you
arrive because our schedule is already full. With a quick phone call, you can
ensure that we will be prepared for you when you arrive so that your vehicle is
attended to in a timely manner.
Q. ALTHOUGH YOUR BUSINESS IS "MR. MUFFLER", DO YOU WORK ON MORE
THAN JUST EXHAUST SYSTEMS?
A. YES! Mr. Muffler offers a comprehensive set of services to take care of all
of your automotive needs. See the "Services" section of our website for a
complete list of the automotive repair services that we offer.
Q. WHY IS MR. MUFFLER A BETTER CHOICE THAN OTHER SHOPS?
A. First, Mr. Muffler has a reputation for honesty and quality service. Through
our more than 30 years of experience, you can feel comfortable that you will be
trusting your vehicle to experienced professionals with an outstanding reputation.
Second, Mr. Muffler is conveniently sized to provide you with the down-to-earth
customer service, familiarity, and friendliness of a small repair shop, while offering
you all of the advanced automotive services provided by large corporate
automotive repair centers. Finally, Mr. Muffler is locally owned and operated by
life-long Johnstown residents, so you can rest assured that you are supporting a
local company rather than a corporate service center.
Q. WHAT INFORMATION WILL BE INCLUDED ON MY INVOICE?
A. Your invoice will include your name, customer ID, contact information,
complete vehicle information (year, make, model, license, VIN, mileage, etc.), the
date and time that the invoice was run, the invoice number, the name of the
salesperson, an itemized list of all services performed with parts and labor costs,
any service notes, and payment information. With this information, you can keep
accurate records of exactly what services were performed to your vehicle.
Q. CAN I GET A WRITTEN ESTIMATE BEFORE ANY REPAIRS ARE MADE?
A. Yes. Mr. Muffler's policy is to inspect the vehicle to determine exactly what
needs to be done in order to perform the service requested, install a particular
product, or to repair a certain problem. Once the situation is assessed and we
have determined the work that needs to be done, we will contact you with the
estimate total to receive verbal permission to perform the requested service or
repairs. If a written estimate is required, please give us prior notice, and
understand that the process of exchanging a written estimate may cause delays in
the process and the service may not be performed as quickly as if only a verbal
confirmation was required. Also, remember that estimates, written or verbal, are
simply estimates of the total cost to perform the desired service or repair, and that
varying labor times or supplies used may increase or decrease the cost slightly
from the quoted estimate (you will be contacted before we proceed further if a
situation is encountered that will increase the cost significantly from the quoted
estimate).
| (814) 695-2227 1425 Third Avenue Duncansville, PA 16635 |
